Our Commitment to You
Thank you for showing interest in our service. To provide you with our services, we are required to collect and process certain personal data about you and your activity.
By entrusting us with your personal data, we assure you of our commitment to keeping this information private and operating in compliance with all relevant laws, including the General Data Protection Regulation (GDPR) 679/2016 (EU).
We have taken significant steps to protect the confidentiality, security, and integrity of your data. Please review the following information carefully.
Legal Basis for Data Collection
We process your personal data (any information that could reasonably identify you, referred to as “Personal Data”) for the following reasons:
Performance of a Contract: To fulfill our contractual obligations to you and provide you with our services.
Legitimate Interests: To protect our legitimate interests.
Legal Compliance: To comply with legal and regulatory obligations.
When you use our services, you consent to the collection, storage, use, disclosure, and other uses of your Personal Data as described in this Privacy Policy.
How We Collect Data
We receive your Personal Data from various sources:
Account Creation: When you voluntarily provide your details to create an account (e.g., name, email address).
Service Usage: When you access and use our services, such as conducting financial transactions.
Types of Data We Collect
To provide you with our services, we collect the following data:
Personal Data:
Registration Data: Your name, email address, phone number, occupation, country of residence, and age (to verify you are over 18).
Voluntary Data: Personal data you provide when you communicate with us (e.g., via email or contact forms).
Financial Data: Payment details (e.g., bank account information) and information on financial transactions through our services.
Technical Data: Automatically collected data like IP address, MAC address, device location, and more. For example, your IP address is the unique number assigned to your device when you connect to the internet.
Non-Personal Data:
We also collect information about your device when you access our services. This includes login credentials, device identifiers (e.g., UDID, Google Advertising ID, IDFA), operating system version, browser type, language preferences, and the duration of your visits.
Tracking Technologies and Cookies
When you visit or access our services, we (and third parties) use cookies and other tracking technologies. These technologies help us automatically collect data about your device and behavior to improve your experience on our site.
To learn more, please refer to our Cookie Policy.
How We Use the Data
Provision of Service: We use your Personal Data to deliver and improve our services.
Marketing Purposes: With your consent, we may use your email address or phone number to send promotional materials. For example, if you subscribe to our newsletter, you’ll receive updates and announcements. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
Opt-out of Marketing: If you do not wish to receive marketing emails, you can opt out at any time by adjusting your account settings or contacting us at support@turbofxpro.com. Even if you opt out of marketing emails, we may still contact you with service-related updates or respond to your inquiries.
Analytics, Surveys, and Research: We analyze the data we collect to improve our services, run surveys, and test new features.
Protecting Our Interests: Your data helps us protect against liabilities, investigate claims, protect our services' integrity, and defend against fraud.
Legal Compliance: We may use your data to comply with legal and regulatory obligations (e.g., anti-money laundering checks).
Who We Share Your Data With
Internal Parties: We share data within our group of companies and with employees who need it to provide you with our services.
Financial Providers and Payment Processors: We share your financial data for deposits and risk analysis.
Business Partners: We share data with business partners like storage providers and analytics firms who help us provide services.
Legal Entities: We may disclose data when required to comply with the law, enforce our policies, or defend against claims.
Merger or Acquisition: If we engage in a merger, acquisition, or reorganization, your data may be shared as part of the transaction.
Transfer of Data Outside the EEA
If your data is transferred outside the European Economic Area (EEA), we ensure it is transferred to countries that provide an adequate level of data protection, as approved by the European Commission. We also use legal agreements to ensure adequate data protection in non-EEA countries.
How We Protect Your Data
We have implemented administrative, technical, and physical safeguards to help protect your data from unauthorized access, use, or disclosure. Your data is stored on secure servers, and access is restricted to employees and partners who need it to fulfill our agreements with you.
To protect your account, please use strong passwords and limit access to your device. We encourage you to log out after accessing your account. While we strive to protect your data, there is always a risk involved with transmitting data over the internet, so we cannot guarantee its absolute security.
Retention of Your Data
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of data collected and the purposes for which it is used.
Your Rights
You have the right to:
Confirm whether we are processing your personal data.
Access, rectify, or delete your personal data.
Object to the processing of your data.
Request restrictions on how we process your data.
To exercise any of these rights, please contact us at support@turbofxpro.com.
How to Contact Us
For any questions or to exercise your rights, please contact our General Data Protection Officer (GDPO) at:
Email: support@turbofxpro.com
Attn: GDPO Compliance Officer
Data Breach Notification
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities in compliance with applicable regulations.
Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be posted on our website. Please check regularly for updates. In the event of material changes, we will notify you. By continuing to access or use our services after any changes, you agree to be bound by the updated Privacy Policy.